How do Promotional Codes work?
The Promotional Codes of Lily and Lionel give you access to exclusive offers. To receive Promotional Codes, subscribe to our Newsletter.
To take advantage of a promotion, enter the code in the appropriate field at checkout and click "Apply". Only one Promotional Code can be used for each order.
If the code doesn't work please double check the dates of the promotion and which products and categories it can be applied to from the newsletter.
In your Wish List, you can save items of interest in order to find them again easily, check if there is limited availability and proceed directly to purchase with a simple click. Thanks to the notification feature, you will receive an update via email if an item becomes the Last One Available.
You can enable and disable notifications for individual items directly from your Wish List.
In the My Orders section, you can find an archive of the orders made from that account. By clicking on the Order Number, you will be able to see the details of the purchase and the delivery status. From here, you can also access all of the details related to any eventual returns.
Our website is best viewed with the latest versions of the major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.
If you experience navigation problems, we suggest that you:
If the problem persists, pleasecontact us with the following details:
- Your operating system (Windows Vista, Mac OS X, etc.)
- Internet browser and version (Internet Explorer 11, Firefox, Safari,...)
- The URL that you were trying to access (for example, www.lilyandlionel.com)
Can I change my order and add other products or remove them?
Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order. To return any items please refer to ourReturn Policy.
Find Your Size
The size shown on the item's label is indicated on every Product Page. To search for the size that interests you, please use our Size Chart which should help you find the right fit with an indicative value, from XXS to XL, which we use to group all different sizes together in one system.
Find the right size for you with the help of oursize chart below
Subscribe to our Newsletter and you can:
- Be the first to discover the latest news from Lily and Lionel
- Access promotions reserved exclusively for our customers
- Receive our style tips
You can subscribe from the Home Page, by entering your email address.
How to Clear Cache and Cookies
Internet Explorer 8 or later:
- click on Tools and select Internet Options
- click Delete
- select Cookies and click Delete
Mozilla Firefox 10 or later:
- select History and click Clear Recent History
- select the Everything option in the Time Range to Clear window
- select Cookies and Cache in Details and click Clear Now
- select More tools and click Clear browsing data
- select Cookies and other site and plugin data and Cached images and files
- select the Beginning of Time option to delete all content and click Clear browsing data
Safari 3 or later:
- select Safari and choose Preferences
- select Safety and click Show Cookies
- click Clear all and OK
- click Finish
iPhone / iPad:
- enter the Settings menu and select Safari
- touch Clear browsing data and cookies